Public-sector DX
Balancing administrative work style reform with better resident services
Local governments and central ministries are facing more severe environmental changes than ever, such as a decrease in staff numbers, the complexity of operations, responses to legal and institutional reforms, and the diversification of resident needs.
In the field of public-sector DX, CHANGE Group (or simply, "we") supports the improvement of administrative operations and resident services through digital power, enabling the continued provision of high-quality services even within limited frameworks.
The "surplus capacity" created by efficiency can be allocated to tasks that should be focused on, such as careful responses to residents, policy planning, and initiatives that look to the future of the region.
We support business transformation and the development of digital infrastructure so that administrative agencies can continue to provide resident services sustainably.
Change Group responsible for public-sector DX
Company Profile
TRUSTBANK, INC.
LoGo Chat and LoGo Form
TRUSTBANK, INC. is developing a Publitech business that supports the efficiency of municipal operations and the improvement of resident services. The AI chat service "LoGo Chat" automates municipal inquiry responses, providing an environment where residents can access necessary information 24/7. Additionally, the electronic application service "LoGo Form" realizes the online processing of applications and reduces operational burdens. By combining technology with field expertise in municipal operations, it contributes to the realization of administration that is close to residents.
Govmates, Inc.
DX Support for Municipalities
Established in March 2022, Govmates, Inc. is a local government DX support company with the mission of "Supporting municipal innovation and creating a society without regional disparities." It provides solutions that combine business process reengineering (BPR) and standardization with its own developed software, aiming to reduce administrative burdens and improve the quality of resident services, and accompany the implementation phase of DX for municipalities nationwide.
Toko Computer Services Co., Ltd.
Founded in 1984, Toko Computer Services Co., Ltd. is an IT company based in Odate City, Akita Prefecture, with strengths in the forestry and timber industry. It provides systems that contribute to the proper management of regional resources, such as forest management systems for municipalities and solutions that support the use of J-credits. Utilizing local support and expertise, it supports the digitization of the forestry and environmental sectors nationwide.
Upclose, Inc.
Founded in November 2023, Upclose, Inc. is a consulting company that provides DX support centered on government and municipalities, with the mission of "Solving problems by understanding the organization and being close to the field." With a deep understanding of field operations and systems as our strength, it consistently accompanies the process from visualizing business processes to digital implementation, aiming to improve the quality of administrative services and the ease of work for staff.
G-Gravity Co., Ltd.
DX Support for municipalities
Established in June 2025, G-Gravity Co, Ltd. is a company founded as an IT strategy partner leading Japan's administrative DX, with the motto of "Technology for Public Trust." It provides solutions that combine AI, security, and business infrastructure for government agencies, aiming to bring about structural changes in society by fundamentally reviewing systems, operations, and systems, while balancing national-level information security and operational efficiency.